501c3 Privacy Policy
— Committed to protecting your data

Introduction & Overview

Welcome to 501c3. We believe that transparency and trust are the foundation of any reliable betting platform. This Privacy Policy explains what information is collected when you use the 501c3 website and app, why it is collected, how it is stored, and in what circumstances it may be shared with third parties.

By registering or using the 501c3 platform, you agree to the terms of this Privacy Policy. Our Privacy Policy may be updated from time to time, so we recommend visiting this page regularly.

What Information Do We Collect?

To create your account and deliver our services on 501c3, we collect the following types of information:

• Personal Identification Information: Your full name, date of birth, national ID number, or passport number.
• Contact Information: Email address, mobile number, and residential address.
• Financial Information: Bank account details, bKash/Nagad/Rocket numbers, and transaction history.
• Technical Information: IP address, device type, operating system, browser version, and cookies.
• Usage Information: Which games or sports you have bet on, how long you have spent on the platform, and which pages you have visited.
• Verification Documents: Photos of identity documents and proof of address submitted as part of the KYC process.

We only collect information that is genuinely necessary to provide you with the best betting experience. Collecting unnecessary data goes against our policy.

How Do We Use Your Information?

Information collected on the 501c3 platform is used solely for the following purposes:

• Account Management: Your information is used to create, manage, and secure your account.
• Service Delivery: To ensure uninterrupted delivery of all services, including bet placement, prize distribution, and financial transaction processing.
• Identity Verification: To verify your identity in compliance with international Anti-Money Laundering (AML) and KYC regulations.
• Security Verification: Data analysis to prevent fraud, hacking, and unauthorized access.
• Customer Support: To resolve your issues and answer your questions.
• Personalized Experience: To recommend sports events, offers, and bonuses tailored to your preferences.
• Legal Obligations: To comply with applicable laws and regulations.

Data Sharing Policy

501c3 may share your information with third parties only in very limited circumstances and solely to improve the quality of services provided to you:

• Payment Processors: Solely to process financial transactions with payment gateway partners such as bKash, Nagad, Rocket, or bank transfer.
• Technology Partners: Providers of cloud storage, security services, and analytics platforms.
• Legal Authorities: When required by a court order, a lawful request from an investigative authority, or a directive from a regulatory body.
• Fraud Prevention: With relevant authorities to prevent fraud or illegal activity.

All third-party service providers operate under a strict confidentiality agreement and are prohibited from using your data for any other purpose.

Cookies & Tracking Technologies

Cookies and similar tracking technologies are used on the 501c3 website and app to enhance your experience. Cookies are small files stored on your device that remember your preferences.

Types of cookies we use:

• Essential Cookies: For login sessions, security tokens, and core platform functionality.
• Functional Cookies: To remember your language preferences, theme settings, and account preferences.
• Analytics Cookies: For monitoring and improving platform performance.

You can disable cookies through your browser settings, though doing so may affect the functionality of certain services.

Your Rights & Controls

You have full control over your personal data on 501c3. You may exercise the following rights at any time:

• Right to Access: You may request to know what personal information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: In certain circumstances, you may request the deletion of your data.
• Data Portability: The right to receive a copy of your data for transfer to another platform.
• Marketing Opt-Out: You may request to stop receiving promotional emails or messages at any time.

To exercise any of the rights above, please contact our customer support team by email. We are committed to responding to your request within 72 hours.

Data Security Measures

501c3 uses industry-leading security technology to protect your data. Our security measures include:

• SSL/TLS Encryption: All data transmitted between you and our servers is protected with 256-bit SSL encryption.
• Two-Factor Authentication (2FA): Two-factor authentication on login for an added layer of security.
• Firewall & Intrusion Detection: To protect our servers from unauthorized access.
• Regular Security Audits: Regular system audits conducted by external cybersecurity specialists.
• Encrypted Storage: All sensitive data stored in our databases is kept in encrypted form.

That said, no data transmission over the internet is completely risk-free. We strongly advise you to keep your account password strong and never share it with anyone.

Data Retention Period

We retain your data only for as long as necessary. Generally:

• Active account data is retained for the duration the account remains active.
• Transaction records are retained for a minimum of 5 years in accordance with financial regulatory requirements.
• Even after account closure, certain data may be retained for a specified period due to legal obligations.
• Once you withdraw marketing consent, you will be removed from our email marketing list within 30 days.

Minor Protection

The 501c3 platform is strictly for users aged 18 and above. We do not knowingly collect or process information from minors. If we become aware that a minor has registered on our platform, we will immediately close their account and delete all associated data.

Policy Changes & Updates

501c3 reserves the right to update this Privacy Policy from time to time. For any significant changes, we will notify you in advance via email or an in-platform notification. Continued use of the platform after such changes will be considered your acceptance of the updated policy.

We recommend checking this page regularly. The "Last Updated" date at the top of the page will let you know when changes were last made.